Store Policy

Welcome to The Artcholic!

We are committed to providing a seamless shopping experience and excellent customer service. Please review our store policy for important information regarding your purchase.

 

1. General Information

• Store Hours: Our store is open Monday to Sunday, 10 AM to 8 PM.

• Contact Information: For inquiries, please contact us at +6737427092 or theartcholic@gmail.com.

 

2. Payment Methods

• Website payment method:

  • Online Bank Transfers (BIBD, Baiduri Bank)​

• In-Store payment methods:

  • Cash

  • Credit/Debit Cards (Visa, MasterCard)

  • Online Bank Transfers (BIBD, Baiduri Bank)

 

3. Shipping and Delivery

• Local Delivery:

  • Brunei Muara: $5

  • Tutong: $7

  • Belait: $10

  • Deliveries are made on weekends only (Saturday/Sunday).

• International Shipping:

  • Shipping rates vary by destination and package weight.

  • Delivery times range from 5-20 business days, depending on the shipping method chosen.

 

4. Membership Program

• Join the Artcholic Family:

  • Spend $30 and above to become an exclusive member.

  • Enjoy special perks, early access to new collections, and exclusive discounts.

 

5. Pre-Orders​

• Pre-Orders:

  • Pre-order items are listed in our Instagram catalogue.

  • Estimated delivery times will be provided at the time of purchase.

 

6. Privacy Policy

• We respect your privacy and are committed to protecting your personal information.

 

8. Terms and Conditions

• By shopping with us, you agree to our terms and conditions.

 

9. Customer Support

• For any questions or concerns, please reach out to our customer support team at +6737427092 or theartcholic@gmail.com.

• We strive to respond to all inquiries within 24 hours.

 

Thank you for choosing The Artcholic! We appreciate your business and look forward to serving you.